Account, Pricing & Access

Profile, app preferences, and contacting us

A short tour of the small bits of personalisation we offer, plus the things people commonly expect that we deliberately do not offer (yet).

Editing your name

Go to Account Settings → Profile. You can change:

• First Name
• Last Name

Click Save Changes. Your name appears throughout the app (greetings, certificates, portfolio header). The change is instant.

The Email Address field on the same page is read-only by design — see Account Security for the supported email-change process.

Profile picture / avatar

We do not currently support uploading a profile picture or avatar. The app displays your initials (derived from your first and last name) wherever a user image would normally appear.

If your initials look wrong, fix your First/Last Name on Account Settings → Profile and they will update everywhere.

Specialty or band preference

We do not store a "preferred specialty" or "preferred band" on your profile. Practice tests, AI Coach, and Virtual Labs let you pick specialty and band each time you start a session, which keeps the platform flexible — Band 5s applying for Band 6 promotions, rotational trainees, and those reviewing across specialties all use the same account without juggling preference settings.

If you'd like a default specialty/band remembered between sessions, email us and we'll add your vote to the feature request.

Theme

The platform uses a single light theme. There is no dark mode setting at present; if your device's dark mode is on, the site still renders in light colours.

Signing out

Open the user menu in the top navigation (your avatar / initials in the top-right on desktop, or the hamburger menu on mobile) and click Log out (desktop) or Logout (mobile). This signs out your current browser only.

We do not currently have a self-serve "Sign out everywhere" button. If you think someone else may have signed into your account on another device:

1. Change your password immediately at Account Settings → Security.
2. Email us at [email protected] from your account email so we can check the account with you.
3. If you suspect this was through an organisation SSO, contact your institution's IT first; SSO sessions are owned by them, not us.

Reporting a bug or unexpected behaviour

The best way is a quick email to [email protected]. Include:

• The URL of the page (copy from your browser's address bar)
• What you did in 2–3 short steps
• What you expected vs what happened
• Your browser and OS (e.g. "Chrome on Windows 11", "Safari on iOS 17")
• A screenshot or short screen recording if you can

We prioritise reports by severity. Anything that blocks taking a Practice Test, accessing Premium features you have paid for, or logging in is treated as urgent.

Requesting a feature

Same email address. Tell us:

• What you want to do that you cannot today (the user need, not the implementation)
• How often it would help (once, weekly, every session)
• Whether it's blocking you or just nice-to-have

Requests are reviewed when we plan each release.

Accessibility issues

We treat accessibility regressions as bugs and prioritise them. See Mobile and Accessibility for what to include; we aim to respond within 5 working days.

What is NOT in Account Settings

To save you searching:

• Notifications tab — does not exist; the only opt-out we offer is the newsletter, on its own page. See Notifications.
• Data tab — does not exist; export and delete live on the Data Protection page. See Account Security and Data and GDPR.
• Sessions / device list — not yet built; change your password if you suspect another device has access.
• Profile photo upload — not supported; initials only.
• Two-factor authentication for standard users — currently admin-only (see Account Security).
• Specialty/band default — none; chosen per session.
• Dark mode — not available; the site is light-themed.

If the article you wanted is one of these missing-on-purpose items, we have not forgotten to write it — the feature isn't there. Tell us at [email protected] if any of them would change how you use the platform.