Account, Pricing & Access

Profile, app preferences, and contacting us

A short tour of the small bits of personalisation we offer, plus the things people commonly expect that we deliberately do not offer (yet).

Editing your name

Go to Account Settings → Profile. You can change:

• First Name
• Last Name

Click Save Changes. Your name appears throughout the app (greetings, certificates, portfolio header). The change is instant.

The Email Address field on the same page is read-only by design — see Account Security for the supported email-change process.

Profile picture / avatar

We do not currently support uploading a profile picture or avatar. The app displays your initials (derived from your first and last name) wherever a user image would normally appear.

If your initials look wrong, fix your First/Last Name on Account Settings → Profile and they will update everywhere.

Specialty or band preference

We do not store a "preferred specialty" or "preferred band" on your profile. Practice tests, AI Coach, and Virtual Labs let you pick specialty and band each time you start a session, which keeps the platform flexible — Band 5s applying for Band 6 promotions, rotational trainees, and those reviewing across specialties all use the same account without juggling preference settings.

If you'd like a default specialty/band remembered between sessions, email us and we'll add your vote to the feature request.

Dark mode and light mode

Look for the sun / moon icon in the top navigation bar (it sits between the Search icon and the Notifications bell on desktop; inside the menu on mobile). Click it to open a small menu with three options:

• Light — default; high-contrast for daytime use
• Dark — easier on the eyes for evening study, OSCE practice in dim rooms, or late-night portfolio work
• System — follows your OS setting (rotates automatically with macOS / Windows / iOS dark-mode schedules)

A small tick appears next to the option you have selected. The choice is stored in your browser, so different devices can be on different themes. Both themes meet WCAG 2.1 AA contrast on every interactive element — see Mobile and Accessibility.

Signing out

Open the user menu in the top navigation (your avatar / initials in the top-right on desktop, or the hamburger menu on mobile) and click Log out (desktop) or Logout (mobile). This signs out your current browser only.

We do not currently have a self-serve "Sign out everywhere" button. If you think someone else may have signed into your account on another device:

1. Change your password immediately at Account Settings → Security.
2. Email us at [email protected] from your account email — we can invalidate every active session for your account and (for organisation admins) audit recent sign-ins.
3. If you suspect this was through an organisation SSO, contact your institution's IT first; SSO sessions are owned by them, not us.

Reporting a bug or unexpected behaviour

The best way is a quick email to [email protected]. Include:

• The URL of the page (copy from your browser's address bar)
• What you did in 2–3 short steps
• What you expected vs what happened
• Your browser and OS (e.g. "Chrome on Windows 11", "Safari on iOS 17")
• A screenshot or short screen recording if you can

We acknowledge most bug reports within 1 working day and prioritise based on severity. Anything that blocks taking a Practice Test, accessing Premium features you have paid for, or logging in is treated as urgent.

Requesting a feature

Same email address. Tell us:

• What you want to do that you cannot today (the user need, not the implementation)
• How often it would help (once, weekly, every session)
• Whether it's blocking you or just nice-to-have

We keep a public-facing roadmap of major items; everything else feeds the quarterly planning review.

Accessibility issues

We treat accessibility regressions as bugs and prioritise them — see Mobile and Accessibility for what to include and our SLA (2 working days to acknowledge, 10 to fix).

What is NOT in Account Settings

To save you searching:

• Notifications tab — does not exist; the only opt-out we offer is the newsletter, on its own page. See Notifications.
• Data tab — does not exist; export and delete live on the Data Protection page. See Account Security and Data and GDPR.
• Sessions / device list — not yet built; contact support to invalidate other sessions.
• Profile photo upload — not supported; initials only.
• Two-factor authentication for standard users — currently admin-only (see Account Security).
• Specialty/band default — none; chosen per session.

If the article you wanted is one of these missing-on-purpose items, we have not forgotten to write it — the feature isn't there. Tell us at [email protected] if any of them would change how you use the platform.