Account, Pricing & Access

Billing, cancellations, refunds, and plan changes

Billing starts on the Account Settings → Subscription tab (/account-settings). It shows your current plan, status and next billing date. Cancel Subscription cancels your renewal directly in the app (Stripe and Paystack alike), and Manage Billing Details (Invoices & Payment Method) opens the secure customer portal for card changes and invoices.

Organisations are billed separately; see Organisation administration.

Plans

Plan	Price
Weekly	£10 per week
Bi-weekly	£14 per two weeks
Monthly	£25 per month
Annual	£250 per year

All plans give the same Premium access. Card payments are in pounds sterling through Stripe; Paystack is offered in Nigerian naira (₦10,000 per week or ₦20,000 per month). See Premium features, pricing and how to upgrade.

Cancelling the 24-hour trial

While the trial is running, a countdown banner appears at the top of the app. Click Cancel trial in the banner and confirm. The trial ends immediately and nothing is charged. If you do nothing, the trial converts to the £25 monthly plan when the 24 hours end.

Cancelling a subscription

Account Settings → Subscription → Cancel Subscription.
We show a short retention prompt. You can skip it with Skip & Cancel or I still want to cancel.
Choose Complete Cancellation. The cancellation happens immediately in the app and we confirm the date your access ends.
Your Premium access continues until the end of the period you have paid for, and no further payments are taken.
You can resubscribe at any time from the Pricing page; your data is preserved.

If your subscription does not appear on the tab but you are still being charged, use Cancel any subscription linked to my account on the same tab. It searches our payment providers directly. If that does not resolve it, email [email protected].

Cancelling does not delete your account. To delete, see Account security.

Changing your plan

To move between plans (for example monthly to annual), open Account Settings → Subscription → Manage Billing Details and use the customer portal. If your provider's portal does not offer a plan change, cancel the current plan and subscribe to the new one from the Pricing page when the current period ends, or email us and we will arrange the switch.

Refunds

Refunds are handled under our refund policy in the Terms of Service. To ask for one, email [email protected] with your account email and, if you have it, the receipt or invoice number from the payment email. Double charges and accidental purchases are refunded; tell us as soon as you notice.

Payment methods

Stripe: cards in pounds sterling. Update your card at Account Settings → Subscription → Manage Billing Details.
Paystack: cards and bank payment in naira.
Organisations can pay on invoice by BACS through the quote and purchase-order process on their organisation dashboard.

Failed renewal payment

If a renewal payment fails, your subscription is marked as past due and the Subscription tab shows: "Your last renewal payment failed. Update your card via Manage Billing Details." Update the card in the customer portal and the subscription continues. If the payment cannot be collected, the subscription lapses and your account returns to Free access; your data is kept.

Individual and organisation access

You join an organisation while on a personal plan: organisation access takes precedence while it is active. Your personal subscription is not paused automatically. Cancel it from Account Settings → Subscription if you no longer need it.
You leave an organisation: your access reverts to whatever personal subscription you hold, or Free.
Your organisation's subscription or trial ends: your access reverts to Free until the organisation renews or you subscribe personally.

Invoices and VAT

Personal invoices and receipts are in the customer portal (Account Settings → Subscription → Manage Billing Details) and in the payment confirmation emails.
Organisation invoices are issued as PDFs from the organisation dashboard and show VAT separately.